A Memo Regarding Coronavirus

Ocean Hills Recovery remains open and continues to accept new clients for all levels of care. We would like to communicate our commitment to making sure we manage the current situation with Coronavirus (COVID-19) effectively.  We are closely monitoring recent developments daily through local, state, and federal resources to ensure that we are making decisions based on the most recent information available from our government healthcare agencies and taking action to comply with their recommendations.

It is very important to us that you can feel confident in seeking our services. 

Here are the actions we have taken and will continue to follow:

  • We are reminding employees and current clients through multiple avenues to wash their hands often. We are talking to them about it and we have posted signs in prevalent areas of our facilities to remind people to wash their hands frequently following the procedures recommended by the Center for Disease Control (CDC).
  • We are increasing our reserves of necessary supplies such as: toilet paper, hand soap, hand sanitizer, and cleaning products.
  • We are increasing the frequency of cleaning all high touch surfaces, restroom facilities, and high traffic areas.
  • We are requiring our employees who demonstrate any symptoms or if they feel sick to stay home and remain there until they are free of symptoms.
  • We are monitoring the body temperature of all clients daily and teaching them to report any symptoms immediately, so that we are made aware as soon as possible so that they may receive the proper medical care promptly.
  • Any clients demonstrating symptoms will be taken to a medical health provider for assessment and the medical health provider’s instructions will be followed.

We are committed to implementing recommendations from the health authorities to give you peace of mind as you receive services from us.  The health and safety of our clients and employees is our most important consideration at this time, especially during these challenging circumstances.

We appreciate your trust in us to properly mitigate as much risk as possible and we thank you for your consideration in seeking our services.

If you would like more information, please use the following links to access the most up to date news from our local, state, and federal health care agencies.

Orange County Health Care Agency         http://www.ochealthinfo.com/

Center for Disease Control                           https://www.cdc.gov/

World Health Organization                           https://www.who.int/

Updated March 30th, 2020

In order to maintain compliance with California’s statewide “Stay at Home” order, we have adjusted our procedures to operate in compliance with this mandate.

In addition to continuing with all the precautionary measures we put in place in our original statement posted on our webpage March 16, 2020, here are the additional actions we have taken to keep our employees and clients safe during this time, and to limit their possible exposure to the Coronavirus COVID-19:

  • All employees essential to the daily operations and client care will continue to attend work to provide services to our clients.
  • All employees will observe the stay at home order as directed. They will only travel to and from work and return home immediately after completing their work day.
  • Prior to entry into our facilities, all employees will have their temperature taken daily. Anyone with a temperature higher than 100 degrees Fahrenheit will be sent home immediately and asked to seek the opinion of a medical care provider prior to being allowed to return to work.
  • Any employee or client who is suspected of possible exposure to the virus or who has been tested for the virus will be asked to stay at home for 2 weeks and removed from the general population of our treatment program.
  • We have moved all necessary meetings of staff to online formats to avoid large groups of people congregating together.
  • We have reduced the size of our group counseling sessions to 7 persons or less.
  • We are effectively sheltering our clients in place and keeping their exposure to others in the community at a minimum.
  • Clients will be taken for a walk outside daily in small groups of approximately 2-6 individuals. Clients may also enjoy sitting outside on our properties and will have access to our backyard sitting areas, patios, and decks.
  • Our clients will be provided the opportunity to attend daily twelve step meetings via online formats and will not be taken to live in person meetings or congregations of large groups of people.
  • We will continue to meet our clients needs by providing prepared meals and enrichment activities such as access to safe exercise daily, yoga sessions, and entertainment such as board games and access to media such as Netflix, cable television, etc.
  • Prior to admission to our program, potential clients will be screened for appropriateness specific to the continued safety of current clients and staff. All potential clients will have their temperature taken as part of the screening process.

We will remain open and continue to provide treatment services to those in need.  If you or someone you know needs help, please don’t hesitate to contact us.  We are here to help through this challenging time.

We want to thank our dedicated staff for working hard everyday in service to others.  They are essential and it is very important that our clients receive the best quality of care we can provide.

We want you to know that we are doing everything in our power to keep everyone safe and to stay at the forefront of prevention and precautionary measures.